Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 1–3 business days.
Shipping times vary by location:
Domestic (U.S.): 5–10 business days
International: 7–20 business days depending on your country and customs
You’ll receive a tracking number as soon as your order ships.
Click the “Sign Up” or “My Account” icon at the top of our website. Enter your email, create a password, and follow the instructions to complete registration. It’s quick and easy!
To update your shipping address:
Log into your account
Go to “Addresses” or “Account Settings”
Edit or add a new shipping address
If your order has already been placed, please contact us immediately at [email protected]. We’ll do our best to update the address before the order ships.
Once your order ships, you’ll receive a tracking number via email. You can also log in to your account and view your order history and tracking information under “My Orders.”
No. For your security, we do not store any credit card information on our servers. All payments are processed securely through trusted third-party providers.
Yes, we charge sales tax where required by law, based on your shipping address. Any applicable taxes will be calculated and shown at checkout.
We currently ship to many countries worldwide. To see if we ship to your location, simply enter your address at checkout. If your country isn’t listed, feel free to contact us at [email protected].
We do our best to ship all items together in one package. However, depending on product availability or warehouse location, your order may arrive in multiple shipments. You’ll receive separate tracking numbers if this happens.
If you need to swap an item
Returns and Exchanges
We accept returns within 14 days of delivery. Items must be unused, in their original packaging, and in the same condition as received.
To start a return, email us at [email protected] with your order number and reason for return.
Return shipping is the customer’s responsibility unless the item is defective or incorrect.
We’re very sorry! If you received the wrong item, please contact us at [email protected] within 3 days of delivery. Include:
Your order number
A clear photo of the item received
A short description of the issue
We’ll resolve the problem quickly by sending the correct item or issuing a refund.
If your order was damaged during shipping, contact us immediately at [email protected]. Please include:
Your order number
Photos of the damaged product and packaging
A brief description of the damage
We’ll offer a replacement or refund based on the situation.
Once your return is approved, we’ll send you the correct return address and instructions by email.
Please do not send your return without receiving confirmation first.
You can reach our support team by emailing [email protected].
We aim to respond to all inquiries within 24–48 hours on business days.
Please contact us as soon as possible at [email protected].
If the order hasn’t shipped, we’ll do our best to update the address. If it has already shipped, we can’t guarantee changes, but we’ll try to help.
You may request a change or cancellation before your order has been shipped.
Send us an email at [email protected] with your order details, and we’ll assist you promptly.
If pre-orders are available for sold-out or upcoming items, it will be clearly noted on the product page.
For updates on restocks and pre-orders, subscribe to our newsletter or contact us directly.