Thank you for shopping with Cutie Labubu! We want you to be completely happy with your purchase. If something isn’t quite right, we’re here to help.
Returns
You have 14 days from the date of delivery to request a return.
To qualify for a return:
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The item must be unused and in original condition
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It must be returned in the original packaging
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A proof of purchase or order confirmation is required
To initiate a return, please contact us at [email protected] with your order number and reason for return.
Note: We do not accept returns on opened blind boxes unless the product is defective or damaged.
Refunds
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within 5–10 business days.
Shipping costs are non-refundable, and return shipping is the responsibility of the customer unless the item is defective or incorrect.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at [email protected] and include photos of the issue.
Damaged or Defective Items
If you receive a damaged or defective item, please email us within 3 days of delivery with:
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Your order number
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A description of the issue
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Clear photos of the product and packaging
We’ll make it right as quickly as possible.
Contact Us
For any questions about your order, returns, or refunds, reach out to us at:
Thank you for choosing Cutie Labubu — we appreciate your support! 🌟